14 days to receive a refund after item received by seller.14 days to return after notifying desire to cancel.Regulations state for orders over £40 Customers have: The goods must be returned unused, unopened and in the same condition as they were originally dispatched from Lashart. When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 14 days to return the ordered products if you have changed your mind and wish to cancel. If you change your mind and cancel AFTER your order has been sent or after receiving the goods the following procedures apply: If your order has not been sent, it will be cancelled and you will not be charged. If you wish to cancel BEFORE we have sent goods, you must do so by phone or email as soon as possible. Christmas, orders are normally dispatched to you on the next working day of receipt by us. If found to be faulty after inspection we will issue a full refund for the product and the return postage cost.Įxcept at the busiest time of the year, e.g. Lashart will not send replacement items out for faulty tweezers without receiving either a photo of the faulty items (clearly showing the fault) or after receiving the faulty tweezers back for inspection. A small percentage of the lashes may be sticky due to the lashes being glued by hand, therefore the height of the glue may vary. LashArt uses a special non-drying glue on the bottom which activates the fan on pinching and will hold the shape of the fan perfectly. Important notice: self-fanning lashes are made differently to all other lashes. If not found to be faulty LashArt will return the lashes to you. If found to be faulty LashArt will consider the amount to be refunded judging by how many lashes from the tray were returned. LashArt will then test the lashes and send a video of the result showing if the lashes are actually faulty or not. If you believe a tray to be faulty you will be required to return the tray to LashArt for testing. LashArt will not be held responsible for trays of lashes that are deemed to be faulty through incorrect use. Please be aware that testing of a product’s quality and receiving the results is often a 4-5 working day process. In such cases, we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge. If the product is deemed to be faulty, a full refund will be processed. If adhesives are believed to be faulty they must be returned for testing before any refund is made. Lashart will not accept responsibility for any loss of lashes or Irritation to clients. Refunds will be made to the original charged account within 7 days of receipt of the returned goods. Please return them to the address given on our website along with a note of your order number, full name, and the reason for return. Any free gifts associated with an item must be returned at the same time. There will be no refund of the cost of returning the goods. You will be responsible for the cost of returning the goods to us (we recommend you get Proof of Posting). You must contact us by phone or email to confirm which items are being returned. We will not exchange or refund any item which has been used or is not in the exact condition in which we dispatched it. If your product has been damaged in transit, is faulty or missing products, please contact us by e-mail or phone within 5 working days of order date to arrange a replacement or a refund and to arrange the return of the faulty items. Orders over $500 - Free Express Delivery (3-7 days) Orders under $500 - $30 Express Delivery (3-7 days) Royal Mail 1st Class or Tracked Delivery (2-5 days) * DPD Saturday delivery is charged at £15 and the order needs to be placed before 12 noon on Friday. *Orders placed on Friday before 12 noon and shipped by DPD Next Day delivery will arrive on Monday. *Orders placed on Friday before 12 noon and shipped by Royal Mail delivery could arrive either on Saturday or Monday. *Our Cut-off time for same-day dispatch is 12 noon, Monday - Friday £4 Upgrade to DPD Next Day Delivery All Orders Over £50 £4 Upgrade to DPD Next Day Delivery All Orders Between £30 - £50įREE Royal Mail Tracked 24 Service (1-2 days) Save £2! £4 Upgrade to DPD Next Day Delivery All Orders Between £15 - £30įREE Royal Mail Royal Mail Tracked 48 Service (2-3 days) £2 Upgrade to Royal Mail Tracked 24 Service (1-2 days) FREE Royal Mail 1st Class Delivery (2-3 days)
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